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Hospital scores well in patient satisfaction

FROMECommunity Hospital has fared well in recent patient satisfaction surveys, scoring above the national average in every category.

Patients scored the hospital on Enos Way on its food, cleanliness, privacy and dignity, general maintenance,  décor of the wards, and on how dementia-friendly it is.

Frome registered a perfect 100% score for cleanliness (Somerset average 99.88%); 90.17% for its food (90.82% average); 95.7%  for privacy, dignity and wellbeing (92.87% average); 99.21% for its condition (96.6% average); and 92.01% for being dementia friendly (94.14% average).

Edward Colgan, chief executive of Somerset Partnership NHS Foundation Trust said, “I am very proud of our results in Somerset this year. They demonstrate the hard work our hospital cleaners, kitchen staff, estates managers and community and mental health ward staff do to make the ward the very best place possible for patients. It means that they get the very best chance of responding to treatment and making a speedy recovery. “

The Patient Led Assessment of the Care Environment (PLACE) assessments are conducted each year and included a dementia-friendly rating this year for the first time.

This year, Somerset Partnership, the NHS trust which runs Somerset’s community hospitals and mental health wards, was above the national average on all five categories judged by patients.

 

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