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We Hear You – Temporary pause in one-to-one counselling referrals

FROME’S local cancer charity, We Hear You (WHY), has had to suspend taking referrals for its free one-to-one counselling services until 5th September because of increased demand.

In a statement, the charity said, “We Hear You (WHY) will not be taking referrals for our one-to-one counselling services.

“Referrals for our free counselling service have significantly increased over the past six months and we currently do not have adequate resource to meet this demand.

“This is the first time we have ever taken this action, but the wellbeing of our current clients and our staff team is very important to us.

“To continue to provide a safe and high-quality service, we have made the decision to pause referrals for our one-to-one counselling for this period of five weeks (1st August to 5th September).

“We will continue to accept referrals for our groups and courses, such as our mindfulness and nature connection courses and WHYgrow, our monthly therapeutic gardening group.

“Our phone lines will remain open and we will continue to provide advice and signpost to alternative services.

“This will not affect anyone who is currently on our waiting list or in counselling. Our website also provides details of other services that may be useful for anyone looking to access support.

“If you have any enquiries regarding this, please contact the We Hear You office on 01373 455255 or email”

We Hear You works across Frome and the surrounding areas supporting more than 700 people each year affected directly or indirectly by cancer or any life threatening condition. The charity receives no government funding and relies on donations and support from the communities it works in.

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