Mendip care provider, Bluebird Care has received praise by the independent regulator of all health and social care services in England.
The Care Quality Commission made their first inspection since Bluebird Care opened and declared it “good” in four categories and “outstanding” in the fifth.
“We are particularly please to be recognised as outstanding in the ‘well led’ category,” said managing director Masen Naidoo.
The inspector acknowledged that there is a real commitment in the service to providing high quality person-centred care.
The CQC said the Bluebird Care management team were committed to providing a high quality effective service to people. They did this by supporting staff well, listening to people’s views and looking at ways to continually improve.
Care professionals were well motivated and committed to providing a service that was very personalised to each individual. People were fully involved in planning their care and support and care plans were comprehensive to make sure staff had all the information required to support the person. This helped to make sure people got the support they wanted.
People were very complimentary about the Bluebird Care professionals who supported them. They said staff were kind, caring and respected their privacy and dignity. There were sufficient numbers of staff employed to ensure people received their care and support at times of their choosing.
One customer said, “It’s a very professional organisation starting from the top all the way down.”
Another told the inspector, “The thing that makes Bluebird Care the best agency I’ve ever used is the ability to go to the manager with anything. The leadership and communication is brilliant.”
Cllr William Wallace, cabinet member for Adult Services at Somerset County Council, said: “A big congratulations to the Bluebird Care Mendip team.
“We know only too well how hard it is for home care providers to achieve good and outstanding ratings in inspections and this is clearly a reflection of how the service is ‘well led’ and successfully meets the needs of local people in the Mendip area.”
