The pandemic has shown just how important access to the internet has become, says Citizens Advice Mendip. The charity says, “It has allowed us to carry on working, home schooling, having medical appointments and keeping in touch with family and friends.
“But the financial effects of the lockdowns have started to bite for some of the most financially vulnerable in our communities. For many, just when they have lost income or even their jobs and fallen into debt, broadband has become less affordable at the time it is most needed.
For example, if you are applying for benefits such as Universal Credit or for looking for jobs online, broadband access is essential. With libraries closed it has become so much harder without your own connection.”
Ian Byworth, CEO of Citizens Advice Mendip says, “Broadband is no longer a luxury, it’s something we all need access to, especially those looking to rebuild their lives in the wake of the pandemic.
“Recent research by Citizens Advice found that about 2.3 million people had fallen behind on their broadband bill’. So if you find yourself in this position, here are some things that you can consider doing:
1. If you can’t pay your mobile, phone, internet or TV bill, you should be able to get help from most providers, so contact them and ask what they can do to help. For example, they might agree to help by:
• reducing your bill
• giving you more time to pay
• increasing your data or download limit
• moving you to a contract that suits your needs better
2. Switching provider
If your provider won’t help you, you might be able to switch to a different provider or find a bundle or combination deal. Find out if you’ll be charged an ‘exit fee’ to leave before the end of your contract. If so, it might be better to wait until your current contract ends. If you owe money to your old provider when you switch, you’ll still have to pay them. For more detailed advice on switching, check the Citizens Advice website.
3. If you work for the NHS
Your provider might be able to give you extra help, for example:
• giving you more data, calls or texts
• upgrading your broadband, if you have to work from home
Contact your provider and ask what they can do to help NHS staff.
“You can access free, independent and confidential advice from Citizens Advice in Mendip. Following government advice, their offices are currently closed for face-to-face sessions, but please visit their website www.citizensadvicemendip.org.uk for details of how to email them. Alternatively, you can contact their free Somerset Adviceline on 0808 27 87 842 (open Mon-Fri, 10.00-4.00).
“Citizens Advice Mendip is an independent charity which receives no government funding. If you would like to donate and help to continue their work locally, please visit their website to use the Donate button or to email them.”
